Eligibility can vary
Return and warranty handling may differ by product family, product condition, and supplier constraints.
After-Sales Support
Returns & Warranty
Returns and warranty guidance is being standardized into a fuller support page. For now, this route stays live so customers have a dependable place to start when they need product-specific return or warranty help.
Support assistance
Support
This support route is kept active so shipping, billing, and after-sales questions still have a clear entry point.
Need a direct answer right now? Reach out through the contact page and mention Returns & Warranty so the team can route your request faster.
Faster support
Include product name, order reference, and a short issue summary when contacting the team to speed up review.
Pre-purchase questions
If warranty terms matter for your project approval, ask before checkout and CitiPlus can clarify the right route.